Shipping & Returns

 

When completing the checkout and after the order is done we will send the products with Chronopost, or the national Correio in Portugal.

Time, prices and terms for deliveries:


1. EU countries 3 – 7 working days

 

Shipping prices:

Weight
Euros
< 1 kg
3,50
1 – 2 kg
7,50
2 – 5 kg
15,50
5 – 10 kg
25


Surfboards-self pickup
Please sends an email to: info@kavanusurf.com


2. National 3-7 working days

Shipping prices in Portugal:

Price of order
Euros

< 20 euros

3,50

< 20 euros

Free
 
3. General Terms:
 

At all time surfboards are self pickup.
For further information, please contact us by emailing info@kavanusurf.com

Our process of logistic:
 

- The customer makes an order and does the payment.
- We initiate the delivery process.
- The products of the order of the customer are removed of our warehouse, packed and duly protected for the carrier.
- We forward the order with Chronopost International. Remember that in the value of the order already is enclosed the freight.
- The customer receives inside the merchandise in the dwelling specified with invoice from the estimated stated period.

t this moment the product is necessary to have somebody in the dwelling therefore alone will be delivers by means of signature of the person.
It is not necessary to pay any relative amount to the freight at the moment when you receive the order, therefore the freight already is paid.

 

Accompaniment of the orders:

 To inquire your self, at any point and with a simple click, of the state of its order, to verify the respective date and hour of delivery.
Ask for the shipping number at info@kavanusurf.com.
Then you  can verify the state of  your order.
To see more in: www.chronopost.pt